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Insignia Financial has successfully transitioned a range of administration and technology functions to global technology leader SS&C Technologies (SS&C), completing the next step in the transformation of its Master Trust business. This follows the signing of a Master Services Agreement in February.
Last week, nearly 1,300 people within the administration, technology and digital teams that support the Master Trust business, have moved to SS&C. This model and partnership is the first at this scale across the Australian financial services industry, and will deliver meaningful benefits for Insignia Financial’s people, customers and shareholders.
Members, employers and advisers will continue to engage with their existing contacts without any disruption, ensuring continuity of service, operations and product knowledge. Insignia Financial will retain functions such as claims, complaints, product development, relationship management, marketing, member education and advice and guidance.